Vehicles, VINs and mileage

Every job has a vehicle, and every vehicle belongs to a customer. The receptionist gets the year, make and model (and the mileage, if the caller knows it) on the phone. You can fill in the rest on the job.

On a job

Under Job details (or on New job) you'll find:

• Year, Make and Model.
• VIN: type all 17 characters and BayRobin decodes it with the free NHTSA lookup, filling in the year, make, model and trim for you.
• Plate.
• Mileage in (Mileage on a new job): the odometer reading for this visit. It's saved on the job and updates the vehicle's latest mileage.
• The customer will wait at the shop: ticked if they're staying, unticked for a drop-off. The receptionist sets it from the call, and the confirmation text follows it.

The same car, next time

When a job comes in for a customer, BayRobin looks for the vehicle they already have: first by VIN, then by plate, then by year, make and model. If none matches, it adds a new vehicle to that customer. So a customer with two cars keeps two vehicles, each with its own visits.

Where you see them

• On the customer's jobs page (a job › Their jobs), Vehicles lists each one with its trim, plate, VIN, latest mileage and number of visits.
• On the customer's own page, each visit shows the vehicle and the mileage.
• The pickup text names the vehicle: “your 2016 Honda Civic is ready to pick up.”