Every call answered, every bay bookedNever miss a service call.
You're under a car or at the counter with a customer when the phone rings. BayRobin's AI receptionist answers every call, asks what the car needs and its year, make and model, and books the appointment on your calendar, then texts you and the customer the details.
A written example of how a call goes. A real recording is on its way.
Every call answered, every bay booked
Forward the calls you can't pick up to BayRobin. The receptionist handles the conversation the way your best service writer would.
Answers
Answers with your shop's name and greeting, day or night, and knows your hours and closed days.
Gets the details
Asks what's wrong or what service they want, the year, make, model and mileage, and whether they'll wait or drop off. It never diagnoses over the phone.
Books
Offers real open times and books the appointment. A car that won't start or isn't safe to drive is treated as urgent.
Texts everyone
The customer gets a confirmation. You get a text with the vehicle, the concern and a link to the recording and transcript.
Missed a call? They get a text in seconds
When a call slips through, BayRobin texts the caller right away, so you can book them before they try someone else.
- Sent within a minute, with your shop's name and your booking link.
- Replies land in your inbox, where you can text back.
- STOP honored automatically.
Show them what you found. They approve by text.
Your technician goes down the inspection checklist on their phone, marking each item green, yellow or red with notes and photos. The customer gets one link with the findings and the estimate, and approves the work they want, service by service.
- Digital inspections with photos, on the tech's phone. No app to install.
- Repair orders of labor, parts and fees, from canned jobs you set up once.
- Approved work becomes the invoice. Declined work stays on the record.
Ready for pickup, paid, reviewed
When the car is done, send a "ready for pickup" text with the total and a pay-by-card link. The customer can pay before they walk in, and a review request goes out as soon as they've paid.
- Invoices from the job, with the customer, vehicle and work already filled in.
- Card payments through your own Stripe account, paid out to your bank.
- Review requests that send happy customers to your Google profile.
A dispatch board for every bay
See every technician's day at a glance, drag a job to another tech or bay when one runs long, and each tech sees their next car on their phone.
- Drag to reschedule, and text the customer the new time.
- My day, a web page made for their phone: today's jobs, the vehicle, and the notes. Nothing to install.
- On every plan, not locked behind the priciest one.
Software that doesn't fight you on the bill
Shop owners tell the same stories about shop software: long contracts with exit fees, features sold as add-ons, prices that climb every year, and support that disappears after the sale. We built BayRobin the other way.
No contracts, no exit fees
Month to month. Cancel from your subscription page in a minute, without calling anyone.
Your price is locked
Your plan's price never goes up while you stay subscribed to it.
Every feature, every plan
The receptionist, estimates, invoices, dispatch and reviews are on every plan. No add-on menu.
No setup fees
Guided setup, and your customers, jobs and invoices come over from your current shop software's export files.
A real person, when you want one
The support chat answers how-to questions straight away. Ask for a person any time, and billing problems always go to one.
Your money goes to you
Card payments go through your own Stripe account to your bank. We never hold your payouts.
An AI you can check
Every call is recorded and transcribed on the job, and the receptionist never diagnoses or promises a repair over the phone.
No surprise texts
The AI doesn't text your customers on its own. Text-backs, reminders and pickup texts all show in the customer's thread.
Keep your shop software. We answer the calls you miss and book the jobs.
BayRobin is the front office, not another system to learn. Your service writers and technicians keep using the software they already know. We make sure the calls turn into booked work.
It knows the calls your shop gets
Set your services, hours and closed days. The receptionist uses them on every call, and a technician makes the diagnosis, not the phone.
General repair
Books maintenance and repair visits with the vehicle and mileage on the job.
- Due for an oil change
- Check-engine light is on
Brakes and tires
Treats brakes that are failing as urgent, never a routine slot.
- Brakes grinding when I stop
- Need four new tires
Transmission
Takes down the symptoms and books an inspection. The diagnosis waits for your technician.
- Slipping between gears
- Won't go into reverse
Auto electrical and fleets
Flags a car that won't start as urgent, and keeps every fleet vehicle on the customer's record.
- Car won't start this morning
- Three vans due for service
Free until your first 10 booked jobs.
Set up your receptionist, forward your calls and let BayRobin prove itself. You don't pay until it has booked 10 jobs for you.
Frequently asked
Do callers know they're talking to an AI?
The receptionist answers as your shop's virtual receptionist and never claims to be a person. If a caller asks whether it's an AI, it says yes. Callers who want a person can ask for one, and it will take a message or pass the call to you, depending on how you set it up.
Are calls recorded?
Yes. Calls are recorded and transcribed so you can see exactly what was said about each car. Some states require everyone on a call to agree to recording, so the receptionist can play a short notice such as "this call may be recorded" at the start of every call. You're responsible for making sure your greeting meets the rules where you and your customers are. See our Privacy Policy and Terms.
What happens with urgent calls?
The receptionist treats a car that won't start, brakes that are failing, an engine that's overheating, or anything the caller says is unsafe to drive as urgent. It offers the earliest open time, or passes the call to whoever is on call if you set up transfers. It never tells the caller what's wrong with the car: it says a technician will inspect it and call before doing any work. Either way you get a text when the call ends.
Can I keep my phone number?
Yes. Most shops set their phone to forward calls they don't answer (or all calls after hours) to their BayRobin number, so customers keep dialing the number on your sign and your invoices.
Do I have to stop using my shop software?
No. You can keep your current shop software and use BayRobin only to answer calls, text back missed calls and book appointments. Every booking is texted to you with the details. BayRobin doesn't connect to other shop software, so you add the job there yourself. If you'd rather run everything in one place, vehicles, jobs, estimates, invoices and dispatch are built in.
How does "free until your first 10 booked jobs" work?
Sign up and set up your receptionist at no charge. Each job booked by the receptionist or on your online booking page counts toward 10. After the tenth, pick a plan to keep going. Plans start at $149 a month with every feature included; see pricing.
Is there a contract, a setup fee or anything extra?
No. Plans are month to month and you can cancel from your subscription page at any time, with no cancellation fee. There's no setup fee, and every feature is on every plan (payroll is on Shop). Your plan's price won't go up while you stay on it. Card payments carry Stripe's own processing fees.
What are AI call minutes?
Time the AI receptionist spends on the phone with your callers. Each plan includes a monthly amount through credits (about 150, 400 or 1,000 AI call minutes on Starter, Pro and Shop), and you can add more credits if you have a busy month.
Every call answered, every bay booked
Answer the next call on the first ring, even with both hands under a car. Free until your first 10 booked jobs.