Posts tagged “Shop Kpis”
Practical guides for auto repair shop owners: answering every call, filling your bays, getting estimates approved, getting paid faster and earning more reviews.
Guides
Auto Repair Customer Retention: Formula and 90-Day Plan
How to measure customer retention at a repair shop, what counts as an active customer, why customers drift away, and a 90-day plan built on reminders, declined-work follow-up, memberships and reviews.
Guides
Service Advisor Job Description (Copy-Ready Template)
A service advisor job description you can post today, plus a duties table, the skills and ASE C1 credential to look for, …
Guides
Auto Repair Shop Daily Checklist: Open to Close
A printable open-to-close checklist for an auto repair shop: phones and messages, the morning huddle, customer updates, closing tasks, daily numbers and …
Guides
How to Increase Car Count at an Auto Repair Shop
Car count is the number of vehicles you write up each month. Here's how yours compares, how to check your capacity, and …
Guides
Average Repair Order for Auto Repair Shops (2026)
What average repair order means, how to calculate it, how your ARO compares with Tekmetric's 2026 benchmarks, and how to raise it …
Guides
Missed Calls at an Auto Repair Shop: What They Cost
What industry call data says about missed calls at auto service shops, a formula to put a dollar figure on yours, and …
Guides
How to Set Your Auto Repair Labor Rate (2026)
A cost-based way to set your shop's labor rate, a worked example with numbers, how it compares with 2026 state averages, and …
Guides
Auto Repair Appointment No-Shows: How to Cut Them
A practical plan for fewer empty bays: when to remind, how to get a reply, what to do when someone doesn't show, …
Guides
Effective Labor Rate: How to Calculate It (2026)
What effective labor rate means, how to calculate it two ways, how your ELR compares with Tekmetric's 2026 benchmarks, and the usual …
Guides
Auto Repair Shop KPIs: 12 Metrics to Track Weekly
The 12 numbers worth tracking in an independent repair shop, how to calculate each one, what good looks like where a real …