Posts tagged “Front Desk”
Practical guides for auto repair shop owners: answering every call, filling your bays, getting estimates approved, getting paid faster and earning more reviews.
Guides
Service Advisor Job Description (Copy-Ready Template)
A service advisor job description you can post today, plus a duties table, the skills and ASE C1 credential to look for, the KPIs to measure and a 30/60/90-day plan.
Guides
Auto Repair Shop Daily Checklist: Open to Close
A printable open-to-close checklist for an auto repair shop: phones and messages, the morning huddle, customer updates, closing tasks, daily numbers and …
Guides
Text Messaging for Auto Repair Shops: Setup and Rules
How to set up texting for an auto repair shop: 10DLC or toll-free registration, consent, opt-outs under the FCC's 2026 order, quiet …
Guides
Auto Repair Shop Phone Script: Word-for-Word Examples
Word-for-word phone scripts for service writers: the greeting, the five questions to ask on every call, booking, price questions and the close.
Guides
After-Hours Calls at an Auto Repair Shop: A Playbook
Nights and weekends: which calls can wait until morning, which can't, what to tell a caller whose car isn't safe, and how …
Guides
Service Advisor vs AI Receptionist: Cost and Jobs
What a front-desk hire, a live answering service and an AI receptionist each cost a repair shop, and which jobs only a …