Guides
Practical guides for auto repair shop owners: answering every call, filling your bays, getting estimates approved, getting paid faster and earning more reviews.
Guides
Auto Repair Diagnostic Fee: Should Your Shop Charge?
How to set an auto repair diagnostic fee from your labor rate, whether to credit it toward the repair, what state rules …
Guides
Auto Repair Shop Phone Script: Word-for-Word Examples
Word-for-word phone scripts for service writers: the greeting, the five questions to ask on every call, booking, price questions and the close.
Guides
How to Increase Car Count at an Auto Repair Shop
Car count is the number of vehicles you write up each month. Here's how yours compares, how to check your capacity, and …
Guides
How to Follow Up on Declined Repairs (With Scripts)
Declined work is the warmest lead a shop has. Here is a follow-up schedule, word-for-word scripts and a simple way to measure …
Guides
Digital Vehicle Inspection (DVI): How to Run One
A digital vehicle inspection turns a tech's findings into rated items with photos the customer can see. Here's a checklist, rating rules …
Guides
How to Handle Price Shoppers at an Auto Repair Shop
Scripts for "how much for brakes?" calls that give an honest range, move the caller to an inspection, and know when a …
Guides
Average Repair Order for Auto Repair Shops (2026)
What average repair order means, how to calculate it, how your ARO compares with Tekmetric's 2026 benchmarks, and how to raise it …
Guides
Oil Change Reminder Texts: Mileage vs Time
Reminders sent by the calendar alone arrive too early for some drivers and too late for others. Here's how to time them …
Guides
How to Write an Auto Repair Estimate Customers Approve
What goes on an auto repair estimate, a sample with real math, how to order it by priority, and how to record …
Guides
Missed Calls at an Auto Repair Shop: What They Cost
What industry call data says about missed calls at auto service shops, a formula to put a dollar figure on yours, and …