Posts tagged “Service Writers”
Practical guides for auto repair shop owners: answering every call, filling your bays, getting estimates approved, getting paid faster and earning more reviews.
Guides
Auto Repair Shop SOPs: Template and 12 Core Procedures
A one-page SOP template (purpose, owner, trigger, steps, done when, record), the 12 core procedures for an independent shop, a filled-in example for phone approvals, and how to write, test and roll them out.
Guides
Tire Pricing for Shops: How to Price Tires Right
How a repair shop should price tires: margin or fixed profit per tire, the installation package, TPMS, state tire fees, registration duties …
Guides
OEM vs Aftermarket Parts: How to Explain It to Customers
OEM, OES, aftermarket, remanufactured, rebuilt and used parts in plain words, what the FTC says about warranties, the disclosure rules in California, …
Guides
Auto Repair Shop Workflow: Check-In to Pickup
A stage-by-stage auto repair shop workflow from appointment to follow-up, with an owner for each stage, handoff rules, key control, a cycle-time …
Guides
How to Price a Brake Job: A Guide for Repair Shops
A method for pricing brake jobs: labor, parts at your matrix, resurface or replace by spec, honest add-ons, three-option estimates and what …
Guides
Auto Repair Authorization Form: Template and Rules
A fill-in auto repair authorization form, the fields state laws ask for, and how to record phone, text and e-signature approvals and …
Guides
Auto Repair Estimate Laws by State: 10-State Guide
Written estimate, authorization and over-the-estimate rules in California, Florida, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, Washington, Maryland and Connecticut, from the …
Guides
Service Advisor Job Description (Copy-Ready Template)
A service advisor job description you can post today, plus a duties table, the skills and ASE C1 credential to look for, …
Guides
How to Explain Repairs to Customers: Talk Tracks
Word-for-word talk tracks for service advisors: how to prioritize findings, use inspection photos, explain in plain language, present price and handle "let …
Guides
Auto Repair Diagnostic Fee: Should Your Shop Charge?
How to set an auto repair diagnostic fee from your labor rate, whether to credit it toward the repair, what state rules …