Posts tagged “Customer Retention”
Practical guides for auto repair shop owners: answering every call, filling your bays, getting estimates approved, getting paid faster and earning more reviews.
Guides
Auto Repair Customer Retention: Formula and 90-Day Plan
How to measure customer retention at a repair shop, what counts as an active customer, why customers drift away, and a 90-day plan built on reminders, declined-work follow-up, memberships and reviews.
Guides
Oil Change Club and Auto Repair Membership Programs
Real oil change club prices, the math for pricing your own maintenance membership, prepaid vs monthly billing, and the auto-renewal rules to …
Guides
Auto Repair Warranty Policy: Template and Terms
A copy-ready auto repair warranty policy, the terms repair networks publish, what the FTC says about written warranties, and a comeback process.
Guides
How to Increase Car Count at an Auto Repair Shop
Car count is the number of vehicles you write up each month. Here's how yours compares, how to check your capacity, and …
Guides
How to Follow Up on Declined Repairs (With Scripts)
Declined work is the warmest lead a shop has. Here is a follow-up schedule, word-for-word scripts and a simple way to measure …
Guides
Oil Change Reminder Texts: Mileage vs Time
Reminders sent by the calendar alone arrive too early for some drivers and too late for others. Here's how to time them …
Guides
Auto Repair Appointment No-Shows: How to Cut Them
A practical plan for fewer empty bays: when to remind, how to get a reply, what to do when someone doesn't show, …
Guides
Auto Repair Text Message Templates: 26 to Copy
26 short texts for every stage of a repair visit, from booking to the review request, plus the consent basics.
Guides
How to Get More Google Reviews for an Auto Repair Shop
Ask every paying customer, at the right moment, with a direct link, and reply to every review. Here's how, plus the rules …