Posts tagged “Customer Communication”
Practical guides for auto repair shop owners: answering every call, filling your bays, getting estimates approved, getting paid faster and earning more reviews.
Guides
How to Raise Prices at Your Auto Repair Shop
A step-by-step way to raise prices at an auto repair shop: work out what your costs need, check BLS repair price data, raise in the right order, then tell regulars and fleet accounts with …
Guides
Review Response Templates for Auto Repair Shops
Eight copy-ready replies for auto repair reviews, from 5-star thanks to "they broke my car" and fake reviews, plus the Google and …
Guides
How to Explain Repairs to Customers: Talk Tracks
Word-for-word talk tracks for service advisors: how to prioritize findings, use inspection photos, explain in plain language, present price and handle "let …
Guides
Text Messaging for Auto Repair Shops: Setup and Rules
How to set up texting for an auto repair shop: 10DLC or toll-free registration, consent, opt-outs under the FCC's 2026 order, quiet …